1 – What is WhatsApp Ordering in MENO?
WhatsApp Ordering allows customers to order from a restaurant’s MENO digital menu and use WhatsApp as part of the order process.
2 – Does the customer need to verify their WhatsApp number?
Yes. During checkout, the customer must verify their WhatsApp number using the verification code sent by MENO.
3 – Where can customers view their order?
Customers can open the order link provided through WhatsApp to access the MENO Order Overview. They can also view their orders through My Orders in their MENO profile.
4 – Where can the restaurant find customer orders?
Orders can be viewed and managed from the Orders section of the MENO dashboard.
5 – Can customers select variations and add-ons when ordering?
Yes. Customers can select available variations, required options, optional add-ons, and enter special requirements before adding an item to their cart.
6 – Can customers see the order status?
Yes. Customers can view the current order status through the MENO Order Overview or their My Orders section.
7 – What order statuses are available?
MENO provides the following statuses:
Pending, Processing, Out for Delivery, Delivered, Cancelled, and Rejected.
8 – What happens when the restaurant changes the order status?
The updated status is reflected for the customer in their MENO order view, allowing them to see the latest status of their order.