Privacy Policy

Welcome to Meno! At Meno, your privacy is our priority. Meno, a product operated by EBSAR ADV. & PUB. LLC, provides digital menu and WhatsApp ordering solutions. We are committed to safeguarding your personal information and being transparent about how we handle it. This Privacy Policy explains our practices regarding the collection, use, and sharing of your information when you use our website and services.

By accessing or using Meno, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

We collect various types of information to provide and improve our services for you:

1. Personal Information

When you create an account or interact with Meno, we may collect personal information such as:

• Contact Information: Name, email address, phone number, and other details you provide.
• Business Profile Information: Data included in your Merchant profile, such as business name, outlet address, logo, operating hours, menu content, and pricing.
• Payment Information: Billing address and payment details for subscriptions purchased through our services.
• End-Customer Order Information: When an End Customer places an order, we may process the phone number, delivery address, order details, and notes they provide, on behalf of the Merchant.

2. Usage Data

We collect information about how you use our services, including:

• Menu & Order Interactions: Data on menu views, QR code scans, cart activity, and orders placed.
• Website Activity: Pages visited, time spent on our site, and clickstream data.
• Service Performance: Data on service reliability, issues, and usage patterns to enhance performance.

3. Technical Information

To enhance your experience, we collect technical data such as:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies to improve functionality and personalize your experience. You can control cookie settings through your browser.

How We Use Your Information

Meno uses your information to:

1. Provide and Enhance Services

• Account Management: Create and maintain your account, generate menus and QR codes, and offer personalized features.
• Improve Functionality: Analyze usage patterns to enhance user experience, service performance, and reliability.
• Integrations: Manage third-party integrations, messaging, and API interactions for enhanced service offerings.

2. Communicate with You

• Notifications and Updates: Send service-related announcements, promotional materials, and respond to inquiries.
• Support: Provide customer support and resolve technical issues.

3. Ensure Security and Compliance

• Security Measures: Implement robust security practices to protect against unauthorized access, fraud, and malicious activities.
• Legal Compliance: Comply with applicable laws, regulations, and legal requests.

Sharing Your Information

Meno respects your privacy and only shares information as necessary:

1. 1. Service Providers: We partner with trusted third-party service providers, including payment processors, hosting providers, and WhatsApp Business messaging providers, to assist in operating our website and delivering services. These providers are bound by confidentiality agreements and are not allowed to use your information for other purposes.
2. 2. Merchants and Order Fulfillment: Where you place an order through a Merchant’s Meno menu, the order information you provide is shared with that Merchant so they can fulfill your order.
3. 3. Legal Obligations: We may disclose information to comply with legal obligations, enforce our terms and conditions, and protect our rights and interests.
4. 4. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition.

Your Choices and Rights

Meno offers you control over your personal information:

1. 1. Access and Update: You can access and update your personal information through your account settings. If you need assistance, contact our support team.
2. 2. Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in emails. Please note that you may still receive transactional or service-related communications.
3. 3. Manage Cookies: You can manage cookie preferences through your browser settings, including blocking or deleting cookies.

Data Security

We implement robust security measures to protect your information. Our practices include encryption, access controls, and regular security audits. However, no method of transmission or electronic storage is 100% secure. We encourage you to use unique passwords and maintain the security of your account credentials.

Data Retention and Deletion

Meno retains your information as long as necessary to provide services and fulfill legal obligations. You can request data deletion through your account settings, and we will respond promptly in accordance with applicable laws.

International Data Transfers

Meno operates globally, and your information may be transferred to countries outside your own. We ensure that such transfers comply with applicable data protection laws and take necessary steps to protect your information.

Compliance and Certifications

Meno adheres to industry standards and regulations, including the GDPR, the CCPA, and applicable United Arab Emirates data protection laws. For questions related to compliance, please contact our Data Protection Officer at legal@getmeno.io.

Children’s Privacy

Meno does not knowingly collect personal information from children under the age of 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about our data practices.

Contact Us

If you have any questions or concerns about this document, please contact us at legal@getmeno.io.